Support
Tally — behavior & rewards tracking for families
Something not working, or have a question about how Tally works? Here's how to reach us, plus a few common ones answered up front.
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Common questions
- How do I restore a purchase?
- Open Tally, go to Settings, and use the paywall's Restore Purchases option (shown whenever a Plus-only screen is reached). This restores Tally Plus to the Apple ID that originally purchased it.
- I forgot my Kid Mode PIN.
- There's currently no way to recover a forgotten PIN — Kid Mode is deliberately locked to that PIN alone, and Tally doesn't have an account system that would let us override it for you. The only way back in today is deleting and reinstalling the app, which resets Tally's local data on that device. We know that's not a great answer and are working on a better one.
- Where is my data stored?
- On your device, and in your own private iCloud account if you have iCloud sync turned on. See the Privacy Policy for the full picture.
- How do I delete my data?
- Delete the household from within the app, or delete the app itself — both remove Tally's local data from your device. If iCloud sync is on, also turn it off in Settings to remove the synced copy from your iCloud account.